Logistics Operations / Project Manager

Versatile operations manager with excellent project and people management skills to help lead a dynamic Christian oriented warehouse fulfillment organization in the Nashville area. Must have 10 years-experience in warehouse fulfillment and project management in a Microsoft Office environment. Microsoft Project experience not required, though experience with task and project management tools is important.

Our Parent Company – Symbia Logistics is a fast-growing 3rd Party Logistics company that is seeking a dynamic and driven individual that thrives on flawless execution for customers and partners. As we continue our expansion, the opportunities to grow and develop will keep expanding as well.

Nashville is a key part of the Symbia network, please see the additional information below….

Advantages of being part of our THRIVING company…

• Base salary with competitive bonus. (Salary $100,000)
• Continuous professional development and training.
• Fast growing company.
• Competitive Benefits Package.

Job Summary:

Operation and Project Manager currently specializing in Faith-based Book Publishers, Ministries and Non-profit organizations is a senior-level leader responsible for overseeing the daily operations of a face-paced warehouse pick-pack-ship facility, including warehousing, inventory management, high level client-service oversight, order fulfillment, and transportation.

This role focuses on a continuous improvement and project management model…driving efficiency, ensuring safety, maintaining profitability and managing site performance against KPIs. Often a hybrid role, this position combines high-end strategic planning as well as daily hands-on operational management.

This Operations and Project Management position will report to the Local Site Director and National VP of Operations and work to drive for excellence across all aspects of a high-velocity warehouse operations including, receiving, storage, picking, packing, and shipping. They are responsible for building and maintaining a high performance team, optimizing workflow, managing the client relationship at the highest levels and ensuring profitability (P&L) for the facility at or above industry standards.

Core Responsibilities:

• Operational Management, Leadership, and Vision: Assist in charting the course for the site and all aspects of on-site warehouse operations to ensure efficient accurate and timely processing of all products and orders. Ability to positively negotiate and possess conflict-resolution skills.
• Project Management: Create, Modify and Implement continuous improvements is systems and services.
• KPI Management: Define and drive performance improvements in key metrics, such as order accuracy, on-time fulfillment, inventory accuracy, warehouse throughput and financial success.
• Relationship Management: Be one of the primary contacts for all executive-level customers, maintain regular reviews and to ensure 3PL services meet and exceed expectations.
• Financial and Budgetary Oversight: Assist in managing the facility’s profit and loss statement and reporting, including labor costs, inventory shrinkage, overhead and building upkeep. Implementing tight accounting methods and oversight including multiple checks and balances.
• Implement Lean principles, standard operating procedures (SOPs), and best practices to reduce costs and improve service levels. Use and understanding of supply chain analytics and process optimization.
• Staff Management and Leadership: Recruit, hire, coach and develop a team or warehouse managers and associates/team leaders, fostering a culture of safety and accountability.
• Safety and Compliance: Ensure strict adherence to safety protocols (OSHA), regulatory standards, and quality management systems.
• Technology: Leverage Management Systems (WMS) and automation to streamline processes.

Typical Performance Indicators (KPIs)

• On-time shipping percentages
• Accuracy percentages
• Inventory control, cycle counts, minimize stock discrepancies
• Costs and margin per order
• Budget “Forecast to Actual” comparison and analysis.
• Safety incident reporting and rates
• Customer Service Level Agreements (SLA) Compliance

Key Qualifications:

• Experience: 10 years of progressive management experience in a high-velocity 3PL, distribution, or warehousing environments
• Education: Bachelor’s degree in Supply Chain Management, Logistics, Project Management, Business or a related field or equivalent professional experience.
• Technical Skills: Proficiency in WMS and data analysis tools
• Leadership Skills: Proven experience management of large, diverse, workforce people groups. Cross-train and oversee SOP development and implementation
• Operational Knowledge: Deep understanding of inventory control, labor-balancing, kitting, and transportation management.
• Negotiation: Ability and skill in negotiations as it relates to client, and various supplies, packaging and pricing agreements.
• Procurement: Purchasing, pricing, sourcing strategies
• Equipment: Purchase, manage, train and upkeep on all material handling equipment and conveyors.

Ideal Candidate Characteristics

• Results-Driven: Focus on achieving operational target and P&L goals and involve the team in the process
• Strategic Thinker and Visionary: Capable of optimizing the network design and scaling operations
• Strong Management and Communication. Able to communicate the vision and liaison between Clients and warehouse staff floor.